We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in-it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Under supervision and with direction, the Clinical Application Analyst is able to diagnose issues, identify appropriate resources and escalations, and propose and implement solutions to simple problems and requests. Candidate is competent to work on most phases of application life cycle, including creating support documentation, implementing simple software upgrades, and troubleshooting issues. Works with business owners and vendors to understand software functionality and workflows, including future developments and departmental growth. Devises or modifies procedures to solve problems considering software application limitations, operating time, and desired results.

Essential Functions:

• Communicates and intervenes appropriately with end users, departmental personnel, or with vendors to help resolve issues in a timely manner. (25%)
• Completes simple troubleshooting and support on all systems. (25%)
• Responds to email, voicemail, pager requests in a timely manner set forth by departmental policy. Creates, maintains, and follows detailed documentation processes to ensure cross functional knowledge sharing. (10%)
• Ensures up to date documentation on all systems, tickets and projects. (10%)
• Implements change or performs necessary system changes. (10%)
• Plans and organizes time effectively while being able to constantly prioritize and reprioritize as necessary. (10%)
• Anticipates resources needs and plans accordingly. (10%)

Education:

• Associate's Degree required.
• In lieu of Associate's degree, 1 year additional experience required.

Work Experience:

• 1-3 years relevant experience required.

Knowledge, Skills and Abilities:

• Identify and resolve systems issues using IT solutions and ticketing system(s)
• Identifies and designs technical solutions to complex application requirement utilizing then supported application tools and functions. Provides multiple options and considerations when available.
• Assists with building, maintaining, and troubleshooting recurring scheduled automations
• Assists with building, maintaining, and troubleshooting application and technical configurations
• Assists with building, maintaining, and troubleshooting complex application extensions, including approval/processing workflows, functional enhancements, integrations, reports, analytics, and security. Coordinates with technical development resources as needed to accomplish objectives and meet team standards.
• Conduct in-depth tests for modified and new systems or applications
• Coordinate with vendors for issue and task progress
• Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes, operations, and process flows
• Perform data inquiries, extracts, reports, and uploads in support of operations, customer support and system integrity
• Work independently to provide day to day support for clinical applications

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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