Job Summary

Serves the department, organization, patients, and other customers by providing a wide range of data entry and infection prevention and control support for the department. Candidate must have exceptional computer skills and ability to manage a high volume of data with accuracy and confidentiality. Performs intermediate to complex clerical work for the department under minimal supervision which may include; general office functions, basic correspondence, filing, data entry, answering phone calls, managing appointments, creating reports, editing or proofing documents or outgoing communication. Assists IPC team with promoting infection prevention and control practices, including isolation and hand hygiene rounding, environmental rounding and chart surveillance.

Minimum Job Qualifications

• Licensure or other certifications: PCT, MA, or LPN

• Educational Requirements: High School Diploma

• Minimum Experience: Two (2) years of healthcare experience.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Healthcare setting

• Other:

NGHS Core Competencies

1. I Show Vulnerability when I:

• trust others and assume positive intent.

• am emotionally accessible and transparent without hidden agendas.

• acknowledge weaknesses and accept responsibility for mistakes.

• am comfortable saying "I don't know" and asking for help.

• seek and accept feedback in a non-defensive manner.

• forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

• seek to know others on a deeper level.

• work to ensure others feel included.

• accept others for who they are without judgment.

• show concern for the well-being and challenges of others.

• consider the human impact before making decisions.

3. I Demonstrate Courage when I:

• do not hold back on anything that needs to be said.

• do the right thing even when that is difficult.

• speak my own truth, even when that means standing alone.

• address potential conflict quickly and directly.

• commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

• seek to understand the other person's viewpoint first, before expressing my own viewpoint.

• listen for the unsaid.

• ask questions to confirm understanding.

• accept others' perceptions as their truth.

• take action to help others feel fully heard and seen.

• pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

• treat others in a respectful manner, regardless of their position, identity, and background.

• encourage and support my coworkers.

• value and acknowledge others for their contributions to the success of the team and NGHS.

• put the good of the team and NGHS first.

• strive to find common ground to solve problems for the good of NGHS.

• cut across boundaries to get things done.

6. I Hold Others Accountable when I:

• provide clear, consistent, and frequent communication about what is most important.

• clarify what is less important to establish clear priorities.

• help others see their blind spots.

• look for every opportunity to provide reinforcing feedback.

• provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

• hold myself personally responsible to seek improvements every day.

• experiment regularly with new ideas and approaches.

• demonstrate initiative and perseverance to overcome obstacles and resistance to change.

• embrace mistakes and pivot quickly if a new approach fails.

• seek to always be better tomorrow than today.

Organization Expectations

• Quest: Demonstrates/utilizes Quest tools in department.

• Talent Development: Coaches and develops staff.

• Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

• Productivity: Meets productivity expectations.

• Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.

Key Performance Indicators (KPI)

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

HIPAA (Health Insurance Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific and Unique Knowledge, Skills and Abilities

• Accelerated computer skills- to include excel, power point, word; skilled with spreadsheets, database management and report writing

• Well organized and detail oriented with a track record of follow through, completeness, and accuracy

• Ability to manage high volume of data with high level of accuracy; must organize and maintain accurate records and files

• Must have excellent interpersonal and customer service skills

• Ability to exercise sound judgment and maintain strict confidentiality of protected health information

• Ability to prioritize duties and projects; willing to work flexible hours to meet the needs of the department

• Excellent written skills to compose meeting minutes and routine letters; edit and proof business correspondence and reports

Essential Tasks and Responsibilities

• General knowledge of data systems utilized by the IP&C Department (Theradoc, Sharepoint, State Electronic Notifiable Disease Surveillance System- SENDSS, National Healthcare Safety Network- NHSN, National Respiratory and Enteric Virus Surveillance System-NREVSS, etc).

• Reviews daily labs in Theradoc system and assigns potential hospital associated infections to the appropriate Infection Control Practitioner.

• Reports notifiable diseases to the State of Georgia via state SENDSS database.

• Utilizes HPF to review the History and Physical to acquire clinical data required by the state related to notifiable diseases.

• Enters isolation monitoring round data into Sharepoint.

• Responsible for coordination of department meetings- sending meeting requests, agenda, attendance, minute taking and required follow-up.

• Evaluates isolation audit data on a monthly basis and follows up with units requiring corrective action plans as needed.

• Performs data entry for tracking/trending purposes.

• Enters data into organization variance system, when appropriate.

• Handles sensitive information relating to patients, physicians or staff in a confidential manner.

• Assesses needs and works closely with staff, management, and internal customers to prioritize requests.

• Appropriately consults other staff for additional information when required.

• Ensures that all data requests comply with department and hospital confidentiality requirements.

• Evaluates and plans daily workload with adaptability to re-prioritize as needed.

• Demonstrates the ability to learn new technologies and technical skills quickly and effectively.

• Completes special projects or assignments assigned by the department managers or director.

• Contributes to the success of the Department, Hospital and System by actively participating in activities that support accomplishment of department goals and objectives.

• Participates in performance improvement activities by contributing suggestions, experience and expertise to promote efficiency and excellent outcomes.

• Develops, reviews and updates standard work, department policies and procedures pertaining to individual duties and responsibilities to ensure department compliance with all state, regulatory and hospital requirements.

• Contributes routinely to his/her own professional growth and that of the department.

• Assists IPC team with promoting infection prevention and control practices, including isolation and hand hygiene rounding, environmental rounding and chart surveillance.

Physical Demands

• Weight Lifted: Up to 20lbs, Occasionally 0-30%

• Weight Carried: Up to 20lbs, Occasionally 0-30%

• Vision: Heavy, Frequently 31-65%

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Environment and Working Conditions

• OSHA Category III: Job classifications in which the normal duties do not entail predictable or unpredictable contact with blood or other potentially infectious or hazardous materials.