Job Summary: Performs and supervises various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorization’s, communicating with patients regarding their medical care, medications and surgeries, coordinating pre-operative testing and entering information into surgical scheduling system.  

Responsibilities:

• Train surgical coordinators upon onboarding.
• Work with clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist patient in scheduling of pre-procedure testing.
• Inform patient of surgical appointment and pre procedural requirements.
• Arrange COVID testing.
• Serve as a liaison between Pre Procedural Testing and Department.
• Serve as a liaison between Department and Perioperative services.
• Handle incoming call volume promptly and in a professional manner.
• Ability to provide high level of customer service and satisfaction.
• Provide call confirmations to patients.
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical record.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications/Requirements:

Experience: Minimum of 5  years’ experience in a medical office.  Minimum of two years of customer service support experience.

Education:  High school diploma or GED, required.

Licenses / Certifications:  N/A

Other:  Bilingual Spanish-speaking candidates preferred, but not required.

Special Requirements: N/A