Job Description

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing.

Principal Accountabilities:

• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Accurately updates and maintains patients' health records.
• Verifies insurance coverage and assists the billing department with processing claims.
• Ensures contacting patients regarding appointments, answering billing questions.
• Assists patients with re-scheduling appointments and other scheduling issues.
• Assists with triaging phone calls in practice call center.
• Performs other related duties as assigned.
• Work with highest confidentially and abide HIPPA compliance

Qualifications

Required:

1. High School Diploma or equivalent experience
2. Prior administrative experience in a physician practice strongly preferred
3. Knowledge of computerized scheduling & EMR system a plus

4. Must be willing to travel to Freehold and Old Bridge Locations. Variable travel to Morristown Location.

5. Must be willing to work a flexible schedule Monday to Friday, 7:45 am to 6:00 pm.

Preferred:

1.Excellent verbal and written communication skills
2. Individual must be customer and employee focused, must have demonstrated ability to multi-task
3. Proficiency with Microsoft Office suite

4. Associate's degree in medical office management, Business, or related field.

5. 3+ year of experience in a medical office environment or relevant area.

6. 2+ years' administrative experience

Job Info