This position will support multiple specialties such as Allergy, Hospital Discharge, and Immunology. As a Patient Service Representative, you will support the Children's Health Center in Westwood by providing vital administrative support to our pediatric patients and physicians. You will help guide patients through the health system and collaborate closely with physicians to ensure patients receive comprehensive timely care. Responsibilities include, but are not limited to:

Obtain prior authorizations
Advocate for patients in insurance claims
Referral processing
Address in-basket messages
Appointment scheduling
Review of provider schedules
Coordinate hospital admissions and/or procedures

Salary Range: $30.36-43.49 Hourly

Qualifications

Our ideal candidate will have strong background in authorizations, referral coordination, and direct collaboration with providers, ideally gained within a fast-paced medical setting, who can effectively navigate complex clinical environment.

Required:

Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Highly Desired:

Experience with medical insurance and authorization/referral processing.
Experience working with in-baskets.
Knowledge of specific specialty practice and/or large medical institutions.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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