Job Description

• Cross coverage for Chart Creation and use of procedure pass in Epic. Completing needs for preoperative paperwork and tasks.
• Greets patients, families and visitors to the Surgical Family Waiting Area.
• Manages phones both internally and externally. Transfers calls appropriately.
• Confirms family and visitor contact information.
• Communicates process with regards to waiting, surgery and recovery.
• Consistently check Epic for patient arrival times.
• Calls patients to communicate surgery time changes.
• Calls patients to question their arrival time.
• Completes and organizes any necessary paperwork for patient, families, visitors, next date of surgery and preop.
• Provides explanations and answers for any and all questions from patients, families and visitors to the area.
• Directing people appropriately when they need to navigate to another area of the facility and/or possibly escorting them when they identify the need.
• Must be able to work variable shifts according to the needs of the department. The department is staffed from 5am through 10pm Monday through Friday. The FWA is a part of Surgical Services at MMC and there are multiple locations. There may be instances where you may be asked to fill in at another site when there are severe staffing shortages.
• Maintain a clean and organized workspace.
• Monitor any needs of the waiting area - cleaning, tidying, repair and maintenance.
• Maintaining inventory supply and stocking units according to established procedures and standards.
• Perform other relevant duties as assigned.

Qualifications

Required:

• High School Diploma or GED

Preferred:

• 6 months of health care work experience
• Knowledge of computers & Epic preferred.
• Knowledge of HIPAA and how it applies to the environment you work in.

• Strong customer service skills and willingness to focus on patient experience.

About Us

Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.

We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.

Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Job Info