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Customer Services Advocate Days FT Sinai-Grace Hospital
Provides a support, review and response mechanism to patients, family members and visitors. Identifies patient concerns, assesses patient satisfaction and facilitates resolution of concerns with the delivery of hospital services based upon patients' rights and hospital policies and procedures. Provides priority visits to special need patients and/or patients who have previously expressed concerns with hospital care/service, and functions as a liaison between clinical staff and families of patients in critical or emergent conditions. Provides support to the families of deceased patients and communicates the availability of community resources. Assists in the identification of John and Mary Does and/or unidentified families/significant others. Maintains records,


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