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DMC University Laboratories, Inc.

Detroit, Michigan

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Harris Health System

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Patient Advocate Center Manager
The Patient Advocate Center Manager is responsible for managing and supervising the day-to-day activities of the Patient Advocate Center, ensuring patient inquiries and account actions are addressed in a timely and courteous manner and ensures best practices are exercised. This position provides strategic planning, oversight and development of center service strategies including maximization and use of contact center system technologies, processes and staff. Responsible for developing goals for improving customer service in all aspects of the patient billing process. Responsible for developing positive working relationships with providers, operations personnel and act as a liaison between providers and patients when dealing with billing and collection


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