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Lead Certified Medical Assistant, Call Center
Overview Atlantic Health System is seeking an experienced Full Time Lead Certified Medical Assistant (CMA) for our AMG Call Center, located at Corporate offices in Morristown, NJ.Hours: Alternates 9am -5pm and 11a-7pWork from home every other week 11a-7p but that is after 3 months.Responsibilities Essential Functions:Ensure that agents/team are maintaining satisfactory performance by maintaining satisfactory team metrics such as call/handle time, total # of calls, monitoring not ready timeEnsure new hires are trained, equipped with necessary tools, system and knowledge to operate and be successfulUpdate and Maintain department training manualAble to assist schedulers with any physician scheduling concerns/questions


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