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Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.

The Senior Surgery Scheduler provides assistance to the physician and clinical staff with administrative tasks to maintain clinic workflow. This position is responsible for the day-to-day calendar of assigned physician practice including management of physician practice clinical and surgery schedule. This role serves as a key contact for coordinating the patient experience within the practice. It involves scheduling patient surgeries, outpatient procedures, providing health education information, and handling other surgery and procedure scheduling tasks. These tasks cover various medical specialties of the Cedars-Sinai Medical Care Foundation. The Senior Surgery Scheduler will be the subject matter expert and provide training. They will train all new schedulers and conduct sessions on new processes and workflows.

• Leads all scheduling related to the patient, including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations, and health clearances. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctor?s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician
• Serves as the main contact for the patient and connects the physician, patient, and various internal and external departments. Offers mentorship and assistance to patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including acquiring vital special equipment requested by physician for specific procedures.
• Acts as a resource throughout the surgical process and supports patients by answering inquiries and complaints. When necessary, provides service recovery or brings up issues to the supervisor.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals; handles physician correspondence, forms and authorization requests, and the physician?s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Coordinates with the billing team to deliver audit information. Makes sure surgical reports and charges reach the billing department. Collaborates with workers comp adjusters and case managers on authorization requests. Follows up to guarantee completion of authorizations and documentation.
• Provides clinical or administrative support based on operational needs.
• Represents the Surgical Scheduling team within the department during meetings, engagements, discussions or other business encounters; May lead daily huddles with topics and presentations to promote positive and effective team work
• Evaluates the Surgery Scheduling process and recommend new methods for improvement
• Monitors workflow to meet the requirements and that staff are performing at a high level of expertise requiring minimal supervision
• Assists in identifying opportunities for improvement within CS Link and department workflows; Assist leadership team in workflows, processes, forms, and insurance protocols; Assists and trains new Surgery Schedulers in any new and existing processes.

Job qualifications

Education

• High School Diploma/GED required

Work Experience

• 3 years Surgery Scheduler experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required