The pediatric critical care transport team is a unique business within Nemours, consisting of a multi-disciplinary group of health care professionals who are available 24 hours a day, 7 days a week (24/7) to stabilize and transport sick and injured children from referring facilities to this hospital, as well as transport patients from this facility to another dependent on that child's medical needs. Crucial to this operation is 24/7 access to the communications center.

The Transport Communication Specialist is primarily responsible for ensuring accurate and timely communications among members of the Transport Team, referring physicians and appropriate personnel of referring facilities, referring and accepting physicians and other interacting departments within Nemours Children's Hospital - Delaware.

Position is full time dayshift, working three 12 hour shifts per week; 0645-1915. Every third weekend, every third holiday rotation.

Responsibilities:

1. Responds promptly and courteously to incoming transport requests from referring physicians. using professional and effective communication skills.
2. Elicits accurate and complete information in order to complete the intake process.
3. Coordinates conference calls to facilitate all communications between transport clinician, medical command physician and referring physicians.
4. Communicates with all appropriate parties the acceptance of transport request, i.e., Nursing Supervisors, Admissions personnel, as directed by Medical Command Officer and/or other Transport Team members.
5. Maintains contact with ambulance and ground crews during all missions, including concurrent runs.
6. Documents all communications and completes the EPIC intake / disposition process.
7. Answers and facilitates all communications in-coming on the physician priority line.
8. Coordinates multiple referral requests both air and ground.
9. Coordinates all emergent and non-emergent communication between Nemours Kids Transport, vendors, the Emergency Department and the Command Center.
10. Participates in department and hospital programs for Quality Improvement and works with division members to improve provision of services.

Responsibilities:

• High School Diploma required
• EMT or medical clerical experience preferred.
• Must have knowledge of medical terminology.
• Previous communications center experience a plus.
• Requires good communication and customer satisfaction skills.
• Computer data entry and phone skills preferred
• Familiarity with EPIC, Access, Microsoft Teams preferred

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