Be the Friendly Face That Sets the Tone for Exceptional Care

Join Vail Health, the world?s most advanced mountain healthcare system, where cutting-edge medicine meets small-town warmth and some of the most beautiful views in Colorado. Our 520,000-square-foot, 56-bed hospital and network of clinics deliver extraordinary care-and you can be the welcoming first impression that makes it all possible.

About the Opportunity

As a Patient Access Representative, you're not just at the front desk-you?re at the heart of the patient experience. You?ll welcome patients with a smile, guide them through check-in, and make sure every detail is handled with care, helping set the tone for the high-quality treatment they?ll receive.

If you're organized, approachable, and thrive in a fast-paced, people-focused environment, this is your chance to launch-or level up-your career in healthcare.

No medical background? No worries. If you?ve got strong customer service skills, we?ll teach you everything you need to succeed.

What You'll Do

• Be the first point of contact: greet patients warmly and help them check in for appointments.
• Register patients accurately and collect necessary forms, signatures, and co-payments.
• Answer phones, respond to questions, and connect patients with the right resources-all with a smile.
• Verify insurance details and guide patients through coverage questions, including Medicare guidelines.
• Keep things running smoothly by scheduling appointments, scanning records, and managing front desk supplies.
• Support communication between patients, providers, and departments-ensuring everyone stays informed.
• Maintain organized files and ensure all HIPAA, EMTALA, and compliance standards are followed.

You'll play a key role in creating a positive, professional, and compassionate experience from the very start of a patient?s journey.

What You'll Need

Experience:

• Previous customer service or front desk experience preferred

Typing & Computer:

• Basic computer and typing skills
• Comfortable using electronic systems (training provided!)
• Must read, write, and speak English fluently

Licenses/Certifications:

• None required

Education:

• No specific degree required-we care more about your attitude and reliability

Why Work at Vail Health?

We believe great employees deserve great support. Here?s what we offer:

Competitive Wages & Family Perks

• 4 weeks paid parental leave
• Childcare reimbursement
• Employee housing programs

Comprehensive Health Benefits

• Medical, dental & vision insurance
• Life and disability coverage

Career Growth & Education

• Tuition assistance
• Student loan repayment
• Annual funds for continued learning

Time Off & Lifestyle

• Up to 5 weeks PTO in your first year
• Recreation discounts & pet insurance
• Up to $1,000/year in wellness reimbursements

Retirement

• 403(b) with immediate matching contributions

Ready to Make a Difference-Right From the Front Desk?

Join a team that values your people skills, supports your growth, and offers a meaningful career in healthcare-all while living in the beautiful mountain community of Avon.

Apply today and be the reason someone feels welcome, reassured, and cared for.

About Vail Health

Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.

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Connections working at Vail Health