Description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families. 
  
• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act). 
  
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
  
• Collects payments and provides receipts. 
  
• Verifies third party payer information via the web or telephone. 
  
• Obtains and documents appropriate authorization for hospital services via web or fax and follows up until authorization is obtained. 
  
• Documents all activities in the Collection Notes file of the computer system as appropriate. 
  
• Obtains all necessary consents for patient. 
  
• Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate. 
  
• Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian. 
  
• Directs families to the appropriate location in the facility by phone, text, email, and/or in person. 
  
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
  
• Notifies patient/family of deductibles, co-payments, deposits required for registration, and advises/requests payments for out-of-pocket expenses. 
  
• Notifies management of any insurance/financial discrepancies for approval. 
  
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients. 
  
• Obtains and validates prescriptions and clinical documents when appropriate. 
  
• Places and monitors patients arriving for outpatient services by using patient tracking system. 
  
• Corrects any registration errors made utilizing the QA system. 
  
• Scans all documents to the appropriate folder in the PEDS system.
  
• Schedules hospital services as appropriate. 
  
• Triages incoming facility inquiries and routes appropriately. 
  
• Secures adult exemptions for outpatient procedures when necessary. 
  
• Identifies duplicate financial and medical record numbers and handles as appropriate. 
  
• Performs down time manual registration as needed. 

Qualifications

Minimum Job Requirements

• 1 year of customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
  
• 1 year of healthcare environment preferred.
  
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
  
• Fluent in Spanish strongly preferred.
  
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
  
• Able to accurately enter and interpret data.
  
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
  
• Able to serve customers with courtesy and respect.
  
• Able to learn and use system-wide hospital application(s).
  
• Able to maintain confidentiality of sensitive information.
  
• Ability to follow complex written or verbal instructions to solve problems.
  
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
  
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
  
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays

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