Job Description

Accountabilities:

The MOA is part of a team that assists the internal call center (located at our Cedar Knolls and Summit locations), scheduling patients and assisting where needed.

• Manages incoming phone messages (80-140 calls per day)
• Assists with Internal Call Center Operations such as appointment scheduling, routing calls to appropriate teams within the EPIC EMR system, triaging patient symptoms to assist with prioritizing urgent appointments.
• Exceptional customer service skills, the ability to work in a team environment and the ability to multi-task is essential.
• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Accurately updates and maintains patients' health records.
• Verifies insurance coverage and assists the billing department with processing claims.
• Communicates test results to patients when directed by physicians or nursing professionals.
• Ensures contacting patients regarding appointments, answering billing questions.
• Assists patients with re-scheduling appointments and other scheduling issues.
• Performs other related duties as assigned.
• Work with highest confidentially and abide HIPA compliance

Qualifications

Required:

• High School diploma or GED

Preferred:

• EPIC experience preferred
• Computer Literacy preferred
• HS Diploma or equivalent
• Associates degree in Medical Office Management, Business, or related field.
• 3+ year of experience in a medical office environment or relevant area.
• 2+ years' administrative experience

About Us

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health System's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Job Info