All the benefits and perks you need for you and your family:

• Benefits from Day One for FT/PT positions
• Paid Days Off from Day One for FT/PT positions
• Student Loan Repayment Program for FT/PT positions
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time, 40 hours per week

Shift: Day Shifts

Location: AdventHealth Bolingbrook Hospital

The role you’ll contribute:

The Volunteer Services Manager is critical member of the Volunteer Services team. They lead hospital volunteers in their markets for the Central Florida Division South Region. They are responsible for managing best-practice initiatives and bringing resources to departments to enhance the patient and team member experience. They act as a subject matter expert in regulatory compliance, volunteer systems, recruiting, orientation and retention. They serve as supervisor for Volunteer Services Recruiters and volunteers in their market and utilize knowledge of policy and procedures, hospital regulations and inter-departmental functions. Responsible for development and expansion of volunteer systems, reporting, regulatory compliance and growth of generosity through volunteer initiatives that align with campus priorities. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Builds relationships with Campus leadership, and department leaders that partner to develop and identify volunteer roles that meet the business needs of the hospital and positively impact patient and team member experience.
• Rounds with and supports recruiters to ensure engagement, maximize productivity, consistency, and accountability while identifying volunteer and hospital initiatives to achieve benchmarks through use of individual development plans, hospital visits, team meetings and observations.
• Continuously evaluates and streamlines processes to reduce expenses and provide efficiency paths for Volunteer Service that meet regulatory standards and are consistent for all users.
• Collaborates with Volunteer Services Senior Manager to create reports for tracked metrics, maintaining accurate records and compliance for all areas of responsibility.
• Effectively coaches, counsel and resolves conflicts and concerns acting on the volunteer’s behalf and takes corrective action per human resource guidelines.
• Collaborates with department leaders and the program manager to create programming that supports and enhances the patient, visitor, or team member experience.
• Identify opportunities to partner with community organizations and schools to develop volunteer and intern pipelines that support volunteerism in the hospital.
• Stays current on volunteer trends and participates in state and national organizations.
• Maintains knowledge of regulatory requirements, laws and policies as it pertains to volunteer service in the hospital setting.
• Develop and submit for approval policies and standard operating procedures as needed.
• Executes external volunteer recruitment strategy for the region. Create relationships and aligns our hospital goals with our community and educational partners initiatives to create a pipeline of volunteers that deliver exceptional service

Qualifications

The expertise and experiences you’ll need to succeed

• Bachelor's Required, Master's Preferred
• Two Years of Direct experience Required
• Strong interpersonal skills and ability to build relationships with internal and external stakeholders
• Positive attitude and a team player with the ability to work independently, troubleshoot, and make sound decisions
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to effectively respond to time-sensitive issues and meet deadlines
• Detail oriented and able to maintain confidentiality
• Accepts constructive criticism and applies correction towards improving skills
• Ability to work with a diverse group of individuals, while striving for excellence
• Strong skills in developing relationships with the ability to influence and change behaviors
• Ability to communicates with all personnel levels
• Excellent public speaking skills
• Knowledge and application/SharePoint/Teams/Zoom or other similar platforms
• Ability to manage and update training materials and resources for volunteer training
• Certified Administrator of Volunteer Services (CAVS) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Volunteers

Organization: UChicago Medicine AdventHealth Bolingbrook

Schedule: Full-time

Shift: 1 - Day

Req ID: 25022332

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.