Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in 5 tower nursing unit. Provides excellent customer service and supports the nursing leaders and staff. Assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. 
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks. 
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.  
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.  
• Maintains an appropriate inventory and orders supplies when needed. 
• Maintains non-electronic patient medical records for code blue and trauma documentation. 
• Scans consents and calls all consults. 
• Requests and follows up on servicing of non-functioning equipment.  
• Responsible for ensuring all mobile computers are charged and functioning every night. 
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Qualifications

Minimum Job Requirements

• 1-3 years of customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

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