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Supervisor Contact Center - Hybrid
JOB SUMMARYThe Supervisor Contact Center supervises daily tasks, and department activities, of the Contact Center team, and leads the efforts to train, retain, and engage committed Contact Center team members. The goal of this work is to improve metrics for service levels, quality, and customer experience while teaching efficient, effective work processes in the department involving standard contact center technology, an electronic health record (EHR), and knowledgeable of HIPAA compliance, clinic, and ancillary scheduling.ESSENTIAL FUNCTIONS OF THE ROLESupervises the daily schedules, functions, and responsibilities of their assigned Contact Center team including administrative, technical, and auditing of assigned staff that includes call metrics
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