POSITION SUMMARY:  The Oncology Scheduling Coordinator is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments and referral authorizations to ensure the patient arrives on time and is prepared for their procedure or visit; Through this process, the Oncology Scheduling Coordinator responds to and interacts with a variety of individuals including patients, customers, referring physicians, clinical staff and family members. To provide exceptional service, the Oncology Scheduling Coordinator is required to navigate multiple systems simultaneously. As applicable, codes procedures with the correct CPT and ICD-10 codes for purposes of scheduling clinic visits and in-office procedures. Facilitates communication between physicians, patients and other practices regarding scheduling and appointments to ensure seamless transition for patient.

MINIMUM QUALIFICATIONS:

EDUCATION:  High school graduate or equivalent. 

CERTIFICATION/LICENSES: None required

SKILLS:  

• Ability to read and write in English, bilingual in Spanish helpful
• Strong organizational skills
• Ability to communicate effectively and collaboratively with physician, practices and various hospital departments
• Computer knowledge, keyboarding skills, switchboard skills and the ability to operate general office equipment are required.   

EXPERIENCE: Three years experience in related healthcare field with demonstrated knowledge of medical terminology, CPT and ICD-10 coding and outpatient scheduling. 

NATURE OF SUPERVISION:

-Responsible to:  Manager

ENVIRONMENT:

-Bloodborne pathogen- B

General office environment, frequent contact with patients, VDT exposure.

PHYSICAL REQUIREMENTS: Long periods of sitting. Keyboard usage with sound ergonomic principles.  May be required to lift, push, pull and/or carry up to 20 lbs. Requires good vision, dexterity and the ability to type.

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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