PIH Health is seeking a dedicated and skilled Switchboard Operator for our Downey Promenade Medical Office location. This full-time, day shift position is integral to our mission of providing outstanding healthcare services to our community. As a Switchboard Operator, you will be the first point of contact for patients and visitors, both over the phone and in person, playing a crucial role in shaping their experience with our healthcare network. Your responsibilities will include answering all incoming calls with professionalism and courtesy, scheduling patient appointments, verifying insurance eligibility, and directing calls to the appropriate department or provider. You will also be responsible for taking detailed messages and performing various office duties to ensure efficient operations and patient satisfaction. Working closely with the Office Team, you will help troubleshoot and resolve problems, maintaining positive relationships with patients, family members, visitors, and fellow employees. PIH Health is a nationally recognized nonprofit healthcare network serving the Los Angeles County, Orange County, and San Gabriel Valley region. We are committed to excellence in patient care and experience, and we are looking for individuals who share our dedication to these values. The successful candidate will be an essential part of our team, contributing to our reputation as one of the nation's top hospital systems for best practices, quality of care, and healthcare technology. This is an entry-level, regular/at-will position with a salary range of $21.00 to $28.35 per hour, reflecting our commitment to offering competitive compensation for our employees.
Excellent written and verbal communication skills
Attention to detail
Good English speaking, spelling, reading, and mathematical skills
Quick learning ability and adherence to policies and supervisor's directions
Strong computer skills, including proficiency in Word, Excel, and the ability to navigate through multiple screens efficiently
Medical terminology knowledge
Insurance knowledge
Ability to multitask in a fast-paced and high-pressure environment
Stringent adherence to all HIPAA laws
Typing speed of 40+ WPM
Strong analytical skills and problem-solving ability
Excellent customer service and phone skills
High school diploma or general education degree (GED) required
1+ year of operator or medical office front/back work experience preferred
Experience with medical terminology strongly preferred
Insurance knowledge preferred
1+ to 2 years of relevant experience in a similar role
PIH Health is the Communities’ Health and Wellness Partner
Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes.
We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.
We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region.
Why PIH Health?
Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization.
PIH Health Hospital - Whittier
Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here.
PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.