Job Summary:

The Practice Supervisor is responsible for overseeing and managing the daily operations of a healthcare practice. This role involves supervising staff, ensuring efficient workflow, maintaining compliance with healthcare regulations and promoting a patient-centric environment.

Responsibilities:

• Conduct regular performance reviews and set performance goals
• Ensure adequate staffing levels to meet patient demand
• Coordinate staff schedules, assign duties, and manage workload distribution
• Provides coverage to front office as needed
• May provide leadership, coaching and mentorship
• Oversee scheduling, patient registration and appointment management
• Ensure accurate and timely billing and insurance claims processing
• Manage inventory, supplies and equipment maintenance
• Develop and implement efficient workflows to optimize patient care and resource utilization
• Foster a patient-centric environment by promoting high-quality care and compassionate service
• Address patient concerns and complaints
• Monitor patient feedback and implement improvements based on feedback
• Develop, implement and enforce policies and procedures to maintain compliance
• Conduct regular audits to ensure adherence to quality standards
• Collaborate with finance and patient accounting teams to manage the practices financial aspects
• Assist with financial reporting and analysis as needed
• Complete billing (School, County and insurance based) and verifies insurance benefits/ eligibility in accordance with policy, practice and schedule for all programs
• Reconcile billing and payment information as needed
• Utilize and manage healthcare information systems, electronic health records (EHR), and associated software
• Promote the adoption of technology for improved efficiency and patient care
• Performs other related duties as directed or required.

Experience:

Minimum of 2 years' experience in an administrative role in an office setting, required.

Education:

High School Diploma, required. Bachelor's degree preferred.

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement