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Rush University Medical Center
Chicago, Illinois
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Ed Navigator
The Emergency Department Care Navigator is responsible for ensuring an exceptional patient experience in the Emergency Department. The position has direct accountability for meeting the non-clinical needs of patients and caregivers by providing updates, liaising with the clinical team and coordinating follow up needs. The ideal candidate possesses strong interpersonal skills, works comfortably with a diverse population and handles multiple tasks well. The position operates under the supervision of Case Management and Patient Experience.RESPONSIBILITIES Conduct regular rounds on Emergency Department patients and waiting areas to create a welcoming environment, and address any immediate needs. Serve
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