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Baylor Scott & White Health

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Lead Patient Service Representative
Patient Service Rep strengthens, personalizes and enhances the customer services extended to the patients and visitors. Anticipates the needs of anyone entering the lobby of the hospital. Maintains order and continuity of information given to our customers in a friendly and helpful manner. Maintains a specific, effective channel through which patients seek solutions to problems, concerns and unmet needs and to expand communications to patients, visitors, and family members. RESPONSIBILITIES: * Operates communication systems such as telephone, switchboard, intercom and two-way radio. * Demonstrates clear understanding, knowledge and proficiency in handling emerge


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