When you join the healthcare team at Phoenix Children’s, you’ll see the world of medicine through the eyes of a child. You’ll be amazed by something new every day, inspired by the capabilities and expertise of your co-workers, and you’ll be able to transform your professional ambitions into realities. Here, you can be part of a growing system that will never outgrow its sense of joy, purpose or discovery. Come grow with us.
We’re looking for lifelong learners who transform curiosity into discovery to join us in an inspiring place—filled with hope, positivity, support and compassion.
Director of Donor Relations
Join a world-class organization passionate about serving children's needs. You can excel in a dynamic, fast-paced, results-driven culture that inspires meaningful relationships eager to make a difference. Lead a high-performing team dedicated to delivering exceptional customer service and a memorable donor experience that propels support and loyalty. Reporting to the Vice President of Operations, the Director of Donor Relations manages a highly effective Donor Relations team. It serves as a critical leadership team member and an active participant in making strategic decisions affecting Phoenix Children's Hospital. The Director of Donor Relations develops, implements, manages, and assesses a comprehensive donor relations plan to support the strategic growth of Phoenix Children's Hospital. The scope of work includes donor relations, stewardship, special events, recognition, and related communications.
Develops, implements, and leads a successful and integrated donor relations program that strategically targets all giving levels as defined by the Development team. Ensures donors are acknowledged and recognized to strengthen their financial support for the Hospital.
Manages the donor relationship strategy to thoughtfully and proactively cultivate relationships with new donors and steward current donors to maximize donor retention, engagement, and investment. Requires precise segmentation and prioritization of donor data that leads to the formulation of clear goals and action plans for how Phoenix Children's interacts with a given donor segment to achieve desired results.
Uses vital metrics to achieve higher retention rates and donor satisfaction. Tracking metrics to assess donors' current engagement and activity to determine which efforts have the most significant business impact.
Works closely with Development staff to demonstrate the impact of philanthropy to donors by arranging meaningful and memorable experiences with funding recipients as appropriate. Acts as a liaison and specialist to the development team to provide cultivation and stewardship direction to individual donors and prospects.
Oversees and directs the development and implementation of strategic communications in multiple mediums in a timely fashion. This will include, but not be limited to, social media sites, annual reporting, e-blasts, endowment reports, gift acknowledgments, web pages, fundraising campaign materials, and press releases.
With oversight of the Guest Relations program, collaborates with Foundation and Hospital colleagues to present an integrated approach to cultivation and stewardship strategies relevant to patient families to advance the mission of PCH. Assists with educational efforts involving medical staff regarding philanthropy and community engagement.
Manages any campaign-related kick-offs and celebration events. Ensures special events are communicated to executive leadership, medical staff, officials, and guests. Creates innovative programs and projects to thank and steward donors, identifying creative and effective mediums to recognize the impact of corporate and individual support.
Tracks donor relations and stewardship activities in the established databases to enhance relationships and increase the likelihood of continued contributions. Responsible for reviewing and controlling all gift acknowledgments, including receipts, thank you letters, pledge statements, and donor reports.
Bachelor's degree - Required
Seven years of cumulative development experience, preferably in Donor Relations, Stewardship, and Communications. Required
Proficient in strategically using data and analytics to guide planning and implementation. Required.
Demonstrated success in a healthcare environment - clinical or academic medicine. - Preferred
Phoenix Children’s offers full- and part-time employees a comprehensive benefits package including:
Competitive pay with incentives
401(k) Retirement Plan with company match
Health, dental, vision, and life insurance beginning the first day of the month following hire date