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Operator Services Team Lead
Acts as subject matter expert and point of contact for a 24 x 7, 365 day a year call center. Handles escalated issues and resolves on-call scheduling issues. Provides guidance and directions to staff concerning processes and procedures. Receives incoming phone calls for patient and general information, medical staff paging, Health Services, MyHealth account login/password reset assistance and Codes and Condition calls. Responsible for reviewing hospital census providing phone number to patient room and proper transfer of caller. Properly direct and transfer calls for callers and personnel requesting specific departments and general information. Perform requested paging of personnel timely and accurately. Handles Codes and Con


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