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Communications Center Agent
Position SummaryThis position is the 24/7 physician answering service and operator for Phoenix Children’s Hospital. This critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triages code and emergency calls, including internal 911 calls, then notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems.Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests.


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