Client Support Representative Associate - IS End User Srvcs
Penn State Health CorporationLocation: US:PA:Hershey Work Type: Full Time FTE: 1.00 Shift: Varied Hours: 8:00a to 5:00pSUMMARY OF POSITION: Under immediate direction of the Technical Support Center Manager or a more senior Client Support Representative ? Intermediate, ensure the timely intake, processing, and triage of requests for customers. Responsibilities include: provide analysis and utilize troubleshooting techniques to resolve a high percentage of first, second, and some third line support issues related to PC software and hardware; institutionally supported software; telecommunications; networking; operating system(s); and server management related problems thus achieving and maintaining d
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