Do you love working on a collaborative team focused on crafting innovative and service-focused solutions for patients? When you join MSK as a Patient Access Coordinator (PAC), you will have the exciting opportunity to join a dynamic team that acts as the hub of interaction between clinicians, patients, and Patient Financial Services. At your assigned site, you will serve as the main resource from Patient Financial Services for coordinating financial and insurance related matters between clinical teams and patients.
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
Adept at building partnerships and working collaboratively with all areas of the patient revenue side, and clinical and administrative teams to meet shared objectives and goals.
Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
Someone that can work independently and handle difficult interactions
Work closely with clinical teams and provide high quality financial services assistance to patients based on their needs and those of the clinicians
Dedicatedly obtain precertification for scheduled services requiring insurance authorization and review and input demographic, financial and insurance information into Center system
Advise patients of their insurance benefits and explain hospital financial policies
Identify process improvement opportunities in all areas of Patient Financial Services and offer recommendations to management
HS Diploma or GED required
2-3 years of healthcare experience
Third party insurance experience preferred
Direct patient or customer service experience preferred
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.