Fairview Health Services is looking for a Patient Representative based out of the Andover Clinic. This position is approved for 80 hours every two weeks and is benefit eligible position.
If your skills and experience appear to align with those of the position, you may be asked to participate in a pre-recorded video interview.
The recorded video interviews are reviewed by our hiring team and provide the reviewers with insights on the skills, attributes and experiences you possess that will allow you to be successful in your role.
You will be notified by email or phone if selected for the next stage of our recruitment process. At any time, you may also check your application status online in your Fairview applicant profile at this link .
Greets patients in a respectful manner and assesses for special needs and/or accommodations. Keeps patients informed of patient flow delays.
Completes patient registration process.
Verifies patient demographic and insurance information.
Verifies insurance eligibility via online access.
Initiates process to establish company accounts for workers compensation patients.
Makes any necessary changes to account maintenance module.
Collects co-pay and prepares receipt and deposit.
Verifies and updates necessary forms for patient signature.
Complete preparation of charts.
Directs patient to waiting room and notifies patient care staff of arrival.
Identifies restriction codes and refers patient appropriately.
Schedules and maintains patient appointments.
Effectively uses communication systems for both routine and emergency transactions.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
One year previous healthcare and/or customer service experience
Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience
Other Required Skills
Demonstrated focus on customer service/patient service with every interaction
Excellent public relations and communication skills
Ability to work as an effective team member to provide exceptional care
Good telephone and computer skills
Must be flexible to work various shifts and locations as required
Ability to use appropriate computer applications
Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.