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Pharmacy Patient Care Coordinator - AdventHealth - Orlando
Location Address: 2501 North Orange Ave Suite 122 Orlando FL 32804
Top Reasons to work at AdventHealth - Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time Days (8:00am-4:30pm) M-F
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Prescription processing: follow a systematic procedure for assisting with the flow of prescriptions through the Transplant Center Pharmacist and the pharmacy. Upon receipt of referrals, verify accuracy of patient information, verify insurance information and initiate prior authorization request when required. Promptly communicate all unresolved third-party rejection and prior authorization request issues to the referral source and the patient. Maintain current patient information in computer. Assure that patient has signed HIPAA release. Keep pharmacist aware of patient status and need for prescription check. Assure orders are processed, dispensed and delivered accurately and promptly.
Prescription delivery and follow-up: Make scheduled follow up calls to specialty patients to verify delivery of their medications and check their status. Contact patients prior to shipment of refill medications to set up delivery time, verify shipping address and inform patients of their financial responsibility when applicable.
Communication: communicate with patients, pharmacist, and other pharmacies regarding prescription transfers or clarification. Answer phone calls and respond to needs of patients, physicians, and other healthcare practitioners regarding status of prescriptions and deliveries. Promptly inform patients and specialty referral source of any potential problems that may delay or prevent the timely processing and delivery of medications to patients.
Expense management: perform all activities involved in the management of pharmaceutical expenses by reviewing and comparing generic costs. Seek additional vendors for hard to obtain pharmaceuticals whenever necessary. Identify changes in drug movement patterns to Pharmacist as needed to address issues that may impact
Grant Applications: Assist patients with completing grant applications for medications. Communicate with pharmaceutical companies for availability of grant money and possible generic options. Work with transplant team on medication solutions when patient medication needs arise.
What You Will Need:
Proficient in computer skills
Proficient in processing third party claims and secondary billing
Knowledge of part B a part D Medicare billing
Ability to work under pressure and with a sense of urgency
A minimum of 2 to 3 years working in a retail pharmacy or equivalent environment
Must be certified by the Pharmacy Technician Certification Board (PTCB)
Must be registered with the Florida Board of Pharmacy
Willingness to learn new things and accept new challenges
Ability to interact professionally with public and other medical staff
Prior experience processing and filling prescriptions for specialty patients
High school diploma or G.E.D. certificate
The Pharmacy Patient Care Coordinator (PPCC) will be responsible for but not limited to the following: will be required to work closely with the AdventHealth Transplant team (pharmacist(s), surgeons, physicians, and social workers) and other specialty disease states departments to improve patient outcome, by assisting with processing, filling and delivery of their medications. Assist with receiving referrals, verifying patient verifying patient demographics and medication coverage in the database, initiating and obtaining prior authorization requests, and communication with specialty patients. The PPCC will serve as the main point of contact to facilitate communication between the Pharmacy and all specialty departments. Performs other duties necessary for the effective daily operations of the Retail pharmacy and assist in a range of supportive duties consistent with the goals, policies and procedures of the pharmacy. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.