MHealth Fairview Nurse Advisors provides nurse triage (via telephone ) services for Fairview clinics, urgent care, ER's and other Non-Fairview entities.
Due to growth, we are recruiting for a RN Supervisorto join our leadership team to support our Nurse Triage Contact Center - Nurse Advisors. The position is located at our Midway Campus in St. Paul, MN.
Day/Evening Shifts Full time hours Flexible schedule working Monday-Friday with needs to work on occasional weekend shifts Remote Work Capability Reports to RN Manager of Contact Center Competitive benefits and salary Ability to work in leadership role using your nursing experience/knowledge/training
This position is responsible for providing employee training, education, daily workflow monitoring, process improvement, and implementation of changes for the Triage Nurse Advisors department. The position strives to assure continuous compliance with established competency, accuracy and performance improvement measures. Responsible for assisting with department effectiveness by filling in for absent employees on any shift, or day of week. On call during non-working hours, on a rotation with other supervisors.
This position specifically oversees and is responsible for the day-to-day operation of FV Nurse advisors. This position is a part of the Customer Solutions Center leadership team, collaborates with clinic/ER managers and supervises the nurse advisors telephone triage staff to problem solve concerns. Collect, analyze, and report data on a regular basis. Handle related customer service concerns. Process accounts payable and receivable. Work with medical director on guidelines and other issues with clinical upgrades. Review, change and educate staff on clinical upgrades. Assists in preparing the budget and manages within the budget.
Bachelors degree or related work experience in a clinical setting.
Continuing education beyond bachelors degree.
RN State of Minnesota License at start date
RN State of Wisconsin License, applicant within 60 days of starting in role and licensure must be granted within 120 days of hire date.
7 years in a clinic or triage RN work experience
1-3 years of supervisory experience
Must have a high level of creative problem solving skills and experience being able to prioritize
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.