M Health Fairview is looking for a Laboratory Technical Supervisor for the Central East Clinic region. The Laboratory Technical Supervisor has direct responsibilities for the technical operation of the Maplewood, Oakdale, Midway, Woodbury, Tamarack, and River Falls clinic laboratories. The responsibilities include the supervision of employees in collaboration with laboratory managers and medical directors. The Technical Supervisor assures the provision of accurate testing which best meets the customer expectations in a cost-effective manner.
Provides daily supervision of the laboratory in collaboration with the laboratory manager and medical director. Directs patient and laboratory workflows as well as provides leadership in team building and conflict management. Promotes open and effective lines of communication within the work group, other departments, medical staff and external sources.
Assumes responsibility and supervision for laboratories. Supervises overall operation and technical activities, directs work flow in the daily operations and provides direction and problem solving skills for laboratory functions. Oversees the performance of method development research, instrument correlation, and method validation. Assures the performance of accurate testing. Performs waived, moderate and/or high complexity testing as defined by CLIA '88. Participates in and/or facilitates system standardizations teams.
Assists in planning for future developments including changes in staffing, workload, computer, space, equipment, and staff education. Collaborates with the manager in the preparation of the annual operating and capital budgets. Assists the manager in resolving budget discrepancies.
Evaluates testing results for accuracy and appropriate intervention. Acts as a laboratory resource for the correlation of data, based on clinical knowledge, technical expertise, and other condition affecting test results. Determines and supervises appropriate action to recheck abnormal, discrepant, or unexpected results. Directly communicates abnormal and critical results to care giver and obtains information from caregivers to resolve reasons for incongruent results (physiologic or methodologic).
Supervises laboratory activities in Laboratory Quality Assurance, Performance Improvement and Laboratory Compliance Programs. Participates and prepares of the laboratories for inspection by accrediting agencies and carries out activities to insure compliance with regulatory and accreditation requirements. Develops, implements, or contributes to the development and implementation of quality monitors and performance improvement activities. Assumes overall responsibility for quality control; serves as resource for QC questions and problems.
Orients and mentors individuals and students in routine and complex testing methodology, instrumentation, and information systems. Responsible for monitoring and documenting the progress of the orientation and training. Develops learning plans. Provides informal daily constructive feedback to all staff. Provides formal feedback and goal setting as part of written evaluations and performance reviews. Re-evaluates staff progress toward goals during the course of the year.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served. Partners with patient/care-giver in care/decision making. Communicates in a respectful manner. Ensures a safe, secure environment. Individualizes plan of care to meet patient needs. Modifies clinical interventions based on population served. Provides patient education based on an assessment of learning needs of patient/care-giver.
Demonstrates Commitment to Customers. Is aware of different customer needs/desires. Takes action to meet customer needs/desires with respect to customer diversity. Helps improve processes to meet customer needs. Suggests and acts on ideas to improve overall customer service. Respects confidentiality and shares information with only those that need to know.
Demonstrates Commitment to Fellow Employees. Seeks to understand and value differences between employees. Treats other employees with dignity and respect. Demonstrates open, honest communication and behavior. Resolves conflict in a positive manner. Contributes to the productivity of the workgroup.
Demonstrates Commitment to Fairview. Lives the values of dignity, integrity, service, compassion and innovation. Supports the mission/vision. Speaks positively about Fairview. Chooses to make Fairview a better place.
Completes all initial and annual required learning relevant to the role. Complies with all relevant laws, regulations, and policies.
Bachelors in a related laboratory field including the related lab practicum or equivalent routes as specified in CLIA 88.
Possess appropriate HHS approved laboratory certification (ASCP or AMT). HEW certification is also recognized.
Two years experience as a MLS/MT
Prefer BS in Medical Laboratory Science or Medical Technology
Three to Five Years as MLS/MT
Other Required Skills
Verbal and non-verbal communication skills
Priority setting skills
Demonstrate the ability to work under stress in a variety of situations
Ability to exercise independent judgment
Knowledge of different cultural groups needs and desires.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.