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Sr IVR Analyst
The Sr. IVR Analyst is responsible for performing general analysis as well as preparing call flows and reports to support business operations related to the Interactive Voice Response (IVR). As a source for analytical and operational support to the business unit, they perform forecasting, trending, variance analysis, and operational analysis. Senior IVR Analyst research and provide statistical operational information and work to pull and analyze data to help determine what changes will benefit customers most impactfully. They develop and organize both internal and external performance reports as well as track, maintain, analyze, and provide current information on the operation
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