Incumbent is a staff health technician (Audiology) under the supervision of a GS-12 staff audiologist or above. This position is in the Audiology Service at Northern Arizona VA Health Care System in Prescott, AZ. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The health technician supports the function of the clinical programs in Audiology. Functions: Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties. Direct patient care duties may include, but not limited to, the following: Greeting and escorting patients; Patient instruction and counseling on hearing loss or hearing aids either on an individual basis following initial fitting by audiologist; Non-diagnostic otoscopy; Hearing aid troubleshooting and repair; Providing basic hearing aid information for patients, family and caregivers; Performing listening checks on hearing aids; Electroacoustic analysis of devices; Pairing hearing aids and accessories via Bluetooth technology; Programming previously stored settings into hearing aids; Activating remote controls; and working in the Audiology Walk in Clinic. Walk in clinic Patients are seen on a walk-in basis, and health technicians are responsible for assisting with any hearing aid and accessory issues. If the Walk in Clinic is not available, hearing aids and accessories are dropped off, with the technicians triaging, repairing, checking and cleaning or sending hearing aids and accessories in for repair. Patients are contacted and appropriate documentation is provided in ROES (Remote Order Entry System) and electronic medical records. The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. Administrative duties may include, but not limited to the following: Managing office supplies; Electronic ordering, verifying orders upon arrival to ensure components are present and working correctly; Packaging and mailing hearing aids and accessories; Processing ROES transactions (e.g. certifying and issuing hearing aids, entering orders and repairs); Responding to routine inquiries from patients, family and caregivers including determining nature of hearing aid inquiry and responding to administrative questions; Assisting patients, visitors, and others requesting information; Management of infection control, patient safety, and clinical supplies for the audiology clinic; Maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the audiology clinic, Reprocessing reusable medical equipment based on facility Other duties as assigned Work Schedule: Monday through Friday, 7:30 am - 4:00 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: PD000000 Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.