Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 2,000 team members. The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs
U.S. News & World Report ranked Duke Raleigh Hospital as high performing in orthopaedics and two adult procedures/conditions: Chronic Obstructive Pulmonary Disease (COPD) and lung cancer surgery. #DukeRaleighJobs
The Environmental Services Operations Manager is responsible for directing and overseeing the operational needs of Hospital Environmental Services. This position will coordinate the tasks of the front-line staff and serve as aliaison between administration and hospital departments and provide the highest possible level of service.
Work collaboratively with hospital units to ensure the client needs are met. Establishes and annually reviews standards and work procedures for all Housekeeping staff. Plans work and staffing schedules and areas of work to ensure adequate services are rendered. Interview, hiring and training of new associates. Orients, develops, and supervises all supervisory/housekeeping staff. Conducts regular inspections and makes changes and recommendations to the facility. Monthly reporting of goals, accomplishments, and future plans. Staff education and training. Communication with staff, administration, and other departments. Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste,Document Destruction, and Recycling program). Proactive in the achievement of the facility goals and objectives. Monthly reporting of departmental data to your unit director Frequent rounding to ensure cleanliness of facility. Timely and accurate implementation of Tru-D. Ensure accurate and timely payroll for staff. Completion of staff evaluations.
Knowledge, Skills and Abilities
Must have the ability to analyze and interpret financial and other data Excellent interpersonal skills High customer service and quality attitude Ability to work under pressure and meet established goals and objectives Public speaking skills Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements Ability to communicate effectively in written format and oralpresentations Ability to multi-task and establish priorities Ability to maintain organization in a changing and stressful environment Exhibit initiative, responsibility, flexibility, and leadership Plan and conduct meetings with departmental employees to ensure compliance with established standards and procedures Military Transferrable Skills: Troubleshoots, isolates and identifies causes of equipment malfunction Teaches technical skills to lower grade soldiers Prepares costs and labor estimates
Work requires communications, analytical and organizational skills generally acquired through completion of a associate's degree program.
Work requires knowledge of environmental service functions normally acquired through three years progressive experience in environmental services or related supervisory, administrative, management experience in a service or similar environment. At leastone year of supervisory experience in housekeeping or service- related field with high customer/client contact required Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Military Transferrable Skills: Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics All military branches with experience of supervising a group of soldiers of 15 or more
Hospital Experience Preferred
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