The Clinical Informaticist role provides a liaison between clinical workflows and information technology in the implementation, optimization and ongoing support of clinical systems involved with the electronic health record (EHR) and associated technologies. The Clinical Informaticist is responsible for workflow transformation, assessment, planning, design, re-design, validation, testing, evaluation, end user training, implementation support, optimization, and adoption of clinical applications and processes. Focus is on being the advocate and change agent for hospital leaders and clinicians to ensure maximum benefit of the EHR (and associated technologies) and its associated technologies.
Reports to the Director, Clinical Informatics
DEPARTMENT SPECIFIC DUTIES:
Works with hospital leadership, department managers, clinicians, and physicians to facilitate problem-solving and ongoing communication.
Assists Information Services with communicating system downtime to end users and serves as resource for activities associated with the downtime.
Provides status updates to the Director, Clinical Informatics regarding end user adoption and sustainment of EHR and associated technologies.
Leads and participates in meetings/committees for communication of status updates â�� i.e. project, adoption, and sustainment.
Effectively communicates changes in standard, practice, or functionality to affected end users. Consistently closes the feedback loop.
Performs on-going training for development of super-users, end users and new hires.
Ensure training materials are updated to reflect current practice/workflow and competency.
Collaborates with department leadership/clinical managers/educators/education department in the development and provision of new hire (employees and contractors) EHR (and associated technologies) training.
Identifies and assess on-going end user training needs and participates/provides re- training as needed.
Develops and revises training material/course curricula and facilitates distribution of training material.
Works with Tenet Corporate to ensure updates are incorporated into training and provided just in time on an ongoing basis.
Facilitates ongoing EHR/clinical application initiatives while being an advocate for end users (Medical Staff, Nursing, Ancillary, other clinicians, care providers/hospital staff, patients/family).
Subject Matter Expert on EHR and associated technologiesâ�� functionality and coordination with clinical workflows.
Recognizes and recommends solutions to improve clinical processes.
Assist with identification, development and revision of policies and procedures related to clinical system workflows and processes.
Optimization and Support
Responsible for issue identification, escalation and final resolution.
On-going support and development of super users.
Acts as an Information Technology liaison and provides on-going support to end users (Medical Staff, Nursing, Ancillary, other care providers/hospital staff, patients/family) to ensure clinical application and workflow needs are met.
Organizational change management experience. Functions as a change agent and assists end users/stakeholders (Medical Staff, Nursing, Ancillary, other care providers/hospital staff, patients/family) with identifying cause and solution of EHR (and associated technologies) application issues/problems.
Manages hospital change request process.
Demonstrated project management success
Facilitates the implementation of Tenet clinical information systems and workflow in accordance with Tenet standards.
Develops and maintains collaborative relationships with physicians, clinicians, hospital administrators, ancillary departments and others to ensure that EHR and other clinical initiatives support patient-centered best practices.
Provides interdisciplinary leadership throughout the organizations on all clinical initiatives that support Tenet standards and goals.
Work with clinical departments to evaluate processes and workflows impacted by clinical systems.
Ability to: see the big picture and still focus on the day-to-day details, work on several complex issues at the same time, and work effectively individually and as part of a team.
Ability to consistently meet customer service standards.
Functions as a clinical application subject matter expert and analyzes the EHR (and associated technologiesâ�� potential impact on current/future state workflows, clinical practice, patient care, operations, polices, and procedures.
Preforms workflow analysis, design, redesign, and documentation. Creates current and future state
workflows that support the clinical application.
Evaluates clinical workflow for compliance to clinical standards.
Ensures accuracy of data, work, and information.
Attends relevant committee meetings as assigned.
Member of Hospital Committees that pertain to the EHR and associated technologies.
Ensures appropriate use of the clinical systems by end users.
Strives to continuously improve operations through quality improvement and sustained results.
Evaluate adoption of clinical systems by hospital staff and implement activities to enhance adoption.
Ensures Meaningful Use compliance.
Assists in monitoring and reporting of outcomes, metrics, Meaningful Use and other quality related data.
Serves as a resource to assist with monitoring and improving system quality initiatives.
Ensures department leadership is knowledgeable in the use of reports for monitoring compliance, quality and performance measures.
Bachelorâ��s degree in a clinical specialty, information technology or other Healthcare related field or commiserate experience required
Minimum of 2-5 years clinical and/or healthcare informatics or clinical application analyst experience
Excellent communication skill. Must be proficient in the English language (reading, writing, and speaking)
Good understanding of clinical workflows and integration of technology
Competent user of Microsoft Office products â�� including Excel and Visio
Collaborative â�� works well with others
Vision â�� sees the big picture and enjoys bringing that vision to others
Self â�� motivated, able to: work independently with minimal supervision, problem solve and multitask
Work schedule flexibility â�� training and support may be required on weekends, evenings and night
Ability to work with diverse groups
Excellent organizational, presentation, communication, facilitation, and leadership skills. Ability to present the material clearly and with confidence
Cerner experience highly preferred
Previous experience with informatics (i.e. super user, testing, trainer)
Hospital leadership experience
Experienced in adult training/education and instructional design of an EHR and clinical applications highly preferred
Experience with implementing clinical applications across a project life cycle, including planning, designing, testing, educating and supporting functions
Working EHR knowledge (Clinical documentation, Computerized Provider Order Entry, Electronic Medication Administration, Barcode Scanning/Administration)
Experience with or willingness to speak in front of audiences in order to train or educate, as well as experience with giving one-on-one support to clinical end-users as well as other duties as assigned
Job: Information Systems
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105011500
About Desert Regional Medical Center
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.