Fountain Valley Regional Hospital is proud of the full range of quality services we provide. Since 1971, we have dedicated our efforts to meet and serve the medical needs of our growing community. We were the first hospital in Orange County to offer residents an accredited
Chest Pain Center and a Thrombectomy Receiving Center certified by The Joint Commission. We are one of only two certified Pediatric ICUs in Orange County and the only hospital in Fountain Valley and Huntington Beach with a Level III Neonatal ICU. Weï¿½re proud of the efforts of our physicians, nurses and staff who strive to provide you with the best care possible.
We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions.
Position Summary The Procedural Scheduling Lead (Level 3) is responsible for managing all aspects of patient scheduling for the hospital. The position has significant communication requirements with practice offices, leadership teams and employees. The job requires excellent communication skills to build collegial relationships with physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.
Coordinates strategic management of all procedural scheduling venues and modalities
Actively monitors all procedural schedules to ensure a match with case needs, staffing, and resource availability
Attends and coordinates procedural scheduling meetings and huddles as needed
Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
Obtains and enters all necessary information from physician office requesting operating room or procedure room time
Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
Identifies solutions that improve scheduling efficiency and practice
Validates credentials and privilege status of providers
Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable
Partners with facility leadership team to manage capacity utilization. Provides insights and opportunities for enhanced utilization based on day-to-day working and understanding of the procedural schedule.
Responsible for training, development and oversight of other staff that participate in Hospital scheduling, e.g., cross training
Assists other employees and with other duties as required
Communication and Customer Service
Responds to issues and concerns raised as part of the escalation plan
Manages the assignment of procedural schedulers as business partners to physician practices
Communicates with hospital leadership team regarding all scheduling issues
Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the hospital leadership team
Communicates with physician offices to confirm cases, identify special needs, and determine any changes that should take place
Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes.
Manages any conflict and issues that occur between the physician offices and the Hospital
Builds relationships with current and new physicians by effectively communicating scheduling information
Collaborates with scheduling team, clinical team and physician relations team to successfully promote scheduling opportunities
Promotes positive coworker relationships through team work and cooperation
Participates on Hospital projects, programs and activities as appropriate
Is an active participant in all leadership discussions related to the schedule, and physician office issues
Identifies and recommends changes that maximize customer service and quality within the hospital
Leads implementation of efforts that promote higher capacity utilization
Focuses on overall hospital efficiency, including maximizing block time (if applicable), identifying efficiencies to facilitate patient care, minimizing down time of rooms between cases
Demonstrates understanding of hospital's capacity utilization improvement goals and can identify low vs. high utilizers for focused improvement efforts and recommend solutions
Works with business development resources to identify and deliver strategies to improve patient quality, satisfaction and growth. Visits physician offices to identify and solve issues that may preclude effectiveness
Proactively reaches out to office schedulers to identify additional cases that could be scheduled, with a consistent focus on earning business through superior patient care and service
Looks for ways to overcome obstacles to appropriately schedule cases. Partners with hospital leadership to design strategies and tactics to implement solutions.
Partners with office schedulers to provide solutions to issues that are impacting case volume
Proactively assists physician offices by training new physician office schedulers, including visiting physician office, hospital tours and other tasks as required
Works with hospital leaders to onboard new physicians through education on scheduling practices
High School diploma (or equivalent)
3 years of scheduling experience (or related)
Bachelorï¿½s degree in related field
Intermediate knowledge of medical terminology
1 year of lead or supervisory experience
Job Related Skills/Competencies
Excellent planning and organizational skills, ability to handle and prioritize multiple tasks
Ability to work quickly and under pressure
Team player, willingness to help others
Excellent telephone and communication etiquette, including listening skills
Ability to be proactive, foresee problems and identify solutions
Alertness and adaptability to change in a situation
Punctual and shows a responsible and dependable pattern of attendance
Understanding of clinical terminology
Good general health and emotional stability
Must be able to sit throughout the day
Must be able to squat, bend, kneel, reach and twist occasionally to frequently
May be exposed to changes in temperature or humidity
May be exposed to dust, fumes or gases occasionally
May be near moving machinery occasionally
Must be able to lift and/or move up to 30 pounds occasionally
May perform tasks that involve exposure to blood, body fluids or tissues
Primary Location: Fountain Valley, California
Facility: Fountain Valley Regional Hospital and Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005018776
About Fountain Valley Regional Hospital and Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.