As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
To provide primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are closed. To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary. To insure continuity of care, communicates the patient’s condition and plan of care to other health team members
Essential Job Functions:
Accurately assesses each patient’s condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.
Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.
Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends.
Places outbound follow up calls to caregivers as needed.
Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC.
Meets unit expectations for call volumes, call duration and customer service expectations.
Works autonomously while adhering to organizational standards and core values.
Attends and participates in staff meetings and required departmental meetings.
Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients.
Must have or be eligible for DE & PA nursing licenses
Telephone triage experience required
3 years minimum clinical experience
CPR Certification with the American Heart Association
National Certification Preferred
Bilingual, Spanish speaking skills are a plus
Must live within a 60 minute commute of the Nemours/Alfred I duPont Hospital.â‹
Although this is a work from home position once orientation is completed, there may be times you will be required to work from the hospital, or attend mandatory hospital based meetings.
This position will be a combination of early morning hours 5a-830a, evening hours 4p-1230a Monday - Friday, 8-hour shifts every other Sat & Sun, midnight shifts 5 times a year, and on-call midnight coverage 1 every 6 weeks. Rotating Schedule every 6 weeks.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.