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Patient Access Specialist I - AdventHealth -EAST ORLANDO
Location Address: 7727 Lake Underhill Road, Orlando, FL 32822
Top Reasons to work at AdventHealth - EAST ORLANDO
AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area
A recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experience
Annual number of emergency cases: 89,018
Work Hours/Shift: Full Time (Friday - Sunday 1:00pm-1:30am)
YouWill Be Responsible For:
Demonstrates, through behavior, Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Registers patients for services and achieves accuracy. Works patient accounts in regards to insurance identification and selection, along with required protocols associated with insurance selection. Ensures timely discharge is facilitated and reimbursement is maximized . Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures the required forms to ensure compliance with regulatory policies.
Creates accurate good faith estimates in an effort to maximize up-front cash collections, in addition to, adding collection documentation where required . Meets or exceeds upfront collection standard goal, assigned to location of responsibility, to protect financial standing of Florida Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of Florida Hospital, when required.
Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
Achieves productivity standard by monitoring patient tracking board to proactively identify patients that require registration to be completed. Ensures patient demographics and account information is appropriate for account type as directed. Uses utmost caution in patient and employee safety by following established guidelines, such as, hand washing and following contact precautions.
Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments, and enhances patient experiences.
What You Will Need:
Working knowledge of Microsoft programs and familiarity with database programs
Ability to operate general office machines such as computers, facsimiles, copiers, and scanners
Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
Ability to follow complex instructions and procedures, with a close attention to detail
One (1) or more years of customer services experience
One (1) or more years of customer services experience
Associate degree and/or higher-level education, or completed coursework, in Health Services Administration or other related medical or business field
Knowledge of computer programs, such as Cerner
Basic knowledge of medical terminology
Exposure to insurance benefits; ability to decipher insurance benefit information
Prior collections experience
National Association of Healthcare Access Management Certified Healthcare Access Associate
The Patient Access (PA) Specialist I, under supervision, registers patients for service types. Meets or exceeds collection standard by timely verification of insurance benefits, when applicable, and determines financial responsibility to the hospital. Creates good faith estimate of patients' financial responsibility, and documents all attempts accordingly. Meets or exceeds accuracy standard goals. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.