Facilitates collaborative problem solving to address patients and families concerns while promoting quality, cost-effective outcomes. Serves as a liaison between consumers of healthcare, administration, staff and physicians.
Act as a liaison/patient advocate and influence interactions to ensure high quality patient support and care. Implement customer-focused processes. Participate in performance improvement activities within specific environment. Document patient concerns in a timely manner. Utilize data analysis to facilitate systems improvement. Report trends to management and staff. Respond positively to the needs and expectations of internal and external customers. Provide appropriate feedback to management staff regarding these needs. Implement appropriate strategies to continually improve customer satisfaction. Consistently uphold confidentiality of customer information. Collaborate with Quality Management and Risk Management to identify issues of concern and coordinate responses. Develop methods of measuring effectiveness. Meet the productivity and quality standard of the department. Level 2 ï¿½ Proficient (in addition to above duties) Enter data into databases, spreadsheets, and systems used within the department. Retrieve statistical data and information. Maintain files for reference as necessary. Level 3 ï¿½ Subject Matter Expert (in addition to above duties) Provide assistance with special events and/or projects as requested. Assist with department procedures and administration.
Qualifications: Education Required: Bachelor's degree. Preferred: Bachelorï¿½s degree in a health related field.
Licensure Preferred: RN, Arizona license
Experience Required: 4 years related experience. Preferred: 5 or more years.
Skills Required: Leadership, communication and teaching; organizational; interpersonal; team building and collaboration; interviewing; documentation; identification of potential risk situations or potential liability, flexibility, patience, perseverance and courtesy. Preferred: Bi-lingual (Spanish and English)
Knowledge Required: Quality improvement process, related health care practices and standards; regulations involved in transitions planning; professional and regulatory standards, Medical terminology.
Technology Required: Basic computer skills, personal technology tools, and awareness of current use of technology in related field. Preferred: Advanced computer skills, technology of the specialty
Primary Location: Tucson, Arizona
Facility: Carondelet St. Mary's Hospital
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905047875
About Carondelet St. Mary's Hospital
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.