This position provides support to a team of clinical pharmacists in population health management. The technician will work under the supervision of clinical pharmacists. Primary responsibilities include pre-screening and support functions for Medication Therapy Management and Prior Authorizations. Other support functions include data gathering and entry, electronic document filing and electronic faxing. Additional responsibilities may include scripted phone calls to patients and/or physician offices.
Input and maintain data and documents in computer system, using programs to include, but not limited to, SharePoint, Word, Excel, Visio, and Fortis.
Consolidate data to prepare reports for use by the Population Health Pharmacy Team. Allows for successful communication with Banner Providers for formulary alignment and increasing STAR Measures.
Research and evaluate initial clinical data necessary for the pharmacist to review and complete a prior authorization. This includes calling and/or faxing referring provider to obtain clinical information needed for the pharmacist to make determinations on Prior Authorizations in a timely manner.
Serves as a liaison between the patient and the pharmacist. Processes incoming, outgoing and interdepartmental calls, faxes and emails and responds to caller requests in a professional, confidential and courteous manner.
Gathers information to get a complete medication history using dedicated reports, patient records, physician/provider notes and medication usage documents. Contacts patients to complete a medication history, following pharmacist scripted protocols, to allow for successful Medication Therapy Management (MTM) Sessions between the pharmacist and the member.
Documents medication history and allergies in the electronic health record according to established procedures. Notifies pharmacist of medication history completion.
Requires pharmacy technician licensure in the state of practice (where applicable). Pharmacy technician certification required.
Must demonstrate 1 to 2 years of experience performing pharmacy technician duties in an Acute Care, Community Pharmacy, or Managed Care environment. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.
Must have knowledge of computer software, particularly medication information system software, Microsoft applications especially Excel, and must be able to prioritize tasks in a complex work environment.
Prior Call Center experience preferred. Prefer independent worker, with good organizational, problem solving and some advanced computer skills.
Additional related education and/or experience preferred.
Internal Number: 256213
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.