Associate Application Analyst (Business Applications)

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

At Nemours, each Associate plays a vital role in supporting the delivery of world-class pediatric care to the children we serve. The team based at our home office in Jacksonville, Fla. provides essential administrative, financial and technical support to Nemours operations across all locations.

The primary responsibility of the Associate Application Analyst is to assist in providing routine support for assigned application(s) in support of business and/or clinical operations.  This position participates in workflow analysis, application build, testing, and the implementation of corrective actions to facilitate issue resolution.

• Assists with gathering current and future requirements with business and/or clinical departments as required to facilitate application build. 
• Assists with recommendations for implementation of enhancements or corrective actions based on current analyses and understanding of operational workflows.
• Provides second level support for application issues and questions.
• Assists with the development of documentation and artifacts for supported application(s) under the guidance of an Application Analyst, Project Manager or Supervisor.
• Completes systems configuration activities including application design, build, testing, validation, and documentation of system changes under the guidance of an Application Analyst, Project Manager or Supervisor.  Follows normal change control processes for these activities.
• Assists with the planning, development, coordination and participation of end-user training on supported application(s).
• Communicates project status to the lead Application Analyst, Project Manager or Supervisor and assists in identifying barriers to project success.
• Participates as required in the implementation of new applications.

Job Requirements

• Associate's Degree in Information Technology, Healthcare or related field required.
• Minimum of one (1) years' experience required.
• Works with all areas of Information Systems to coordinate activities and projects.
• Excellent team, interpersonal and overall communication skills.
• Clear, analytical thinking and problem solving ability.
• Provides off-hours, on-call support daily or on weekends as required to support the application(s).

***EXTERNAL CANDIDATES: Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process.  This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position.  Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time.  Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.