| As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.Main Responsibilities: 1. Greets patients and families at the clinical setting according to AIDET. Systematically checks families in and out (as applicable).2. Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public. 3. Completes the front desk function in the module including but not limited to:
• Systematically collects consents and other required documents (real-time)
• Scans insurance cards and other important documents real-time
• Collects and posts co-pays, any past due balances, and reconciles money at end of shift
• Schedules follow up appointments (utilizes the I guide to determine participation)
• Achieve a daily “after visit” verification (insurance and demographics) percentage of =>95%.Recurring monthly 4. Confirms authorization and/or collects referrals for the days’ visit. 5. Monitors and ensures patient safety, cleanliness and security of module. 6. Responsible for accurate status of appointments, differentiating versus cancellation.7. Communicates with clinical staff as to the status of patients waiting more than ten minutes and advises of clinical progress.
• Communicates status to families in the waiting area
• Distributes drink and food vouchers as directed by the Supervisor, if applicable 8. Maintains patient confidentiality.
• Requests a picture id 100% of the time during initial check in 9. Responsible for participating in departmental and hospital programs for continuous quality and performance improvement and works with department management to improve the services provided. 10. Participates in hospital-wide Risk Management Program concerning patient/visitor safety, incident reporting, etc. 11. Demonstrates computer competency – including but not limited to, scheduling walk-in visits, appointments cancellation and order entry for clinical system, use of I guide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications 12. Reports any area of concern to immediate supervisor. 13. Responsible for maintaining appropriate inventory of clerical supplies. 14. Adheres to the Nemours Standards of Behaviors at all times. 15. Completes all mandatory education in a timely manner. 16. Utilizes professionally appropriate communication skills for telephone conversations (tone,
Volume, confidentiality, etc. and participates in customer service training as necessary). 17. Accepts assignments and travel to Newtown Square office as needed ADDITIONAL REQUIREMENTS Additional Responsibilities: 1. Gives accurate information
2. Accepts and gives feedback
3. Asks questions when uncertain
4. Sets priorities
5. Makes suggestions
6. Facilitates team approach
7. Shows willingness to accept change
8. Builds and fosters professional relationships
9. Demonstrates knowledge of hospital services and policies
10. Stays current on technological aspect of position
11. Uses effective listening/communication skills
12. Identifies customers and responds to customer inquiry appropriately
13. Manages resources prudently, shares when available and necessary
14. Works independently
15. Thinks proactively
16. Takes direction
17. Recognizes the importance of process
18. Manages time efficiently Education and Training: A. High School Diploma or equivalent.
B. Previous experience in a hospital or physician’s office setting. II. Licenses, Registrations, or Certifications
A. None
III. Other Requirements
A. Excellent interpersonal and communication skills.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.  |
