PATIENT ACCESS REP

JOB TITLE: Patient Access Representative

LOCATION: Holy Spirit Hospital

DEPARTMENT: Patient Access Services

WORK SCHEDULE:  Rotation

WORK TYPE: Full Time (1.0 FTE)

HIRING MANAGER: Linda Fritz

JOB SUMMARY:

Performs all necessary duties required for the admitting into/discharge from the hospital. Prepares, compiles, registers and maintains the Emergency Room and Outpatient records utilizing the current Admission and Business Office controls and procedures within established hospital policies.

Registers pre-admitted and admitted patients, as well as outpatients, in a prompt and courteous manner.

Ensures an accurate and complete registration process.

Ensures that all appropriate forms are completed at the time of registration.

Screens all Medicare patients for medical necessity. Has an ABN form signed when necessary. 

COMPETENCIES AND SKILLS:

Excellent customer service skills.

Ability to effectively communicate with a diverse population with tact and diplomacy.

Ability to be sensitive, patient and empathetic.

Computer literacy with excellent word processing and data entry skills.

Close attention to detail and ability to handle confidential information.

Familiarity with medical terminology.

Must be able to speak, read, write and understand the English language to effectively communicate with predominantly English-speaking population.

EDUCATION AND/OR EXPERIENCE:

Associate degree preferred but mature high school graduate with concentration in business curriculum may be considered.

One (1) year business office/collection experience and/or registration experience helpful. Willing to train candidate displaying aptitude for the role.  

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in a clinical environment.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

About Geisinger

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.