As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
This position is responsible for: Facilitates, coordinates and directs patient care services and provides leadership for designated area(s) of responsibility. Responsible for planning, development and utilization of human and material resources to meet departmental needs. Mentors and develops staff. Manages the environment of practice.
Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation. Leadership includes strategic planning, ensuring evidence based care delivery, benchmarked quality patient service and outcomes, experience with LEAN methodology (or similar) for continuous improvement, well developed change management skills, and fiscal stewardship
1.Participates in organizational policy formulation and decision-making.
Advocates on behalf of patients/families and personnel. Fosters a non-discriminatory climate, recognizing, supporting and including cultural diversity in organizational
Integrates policy and procedure development, evaluation and revisions with regulations, standards.
2. Facilitates participation of staff in organizational policy formation & decision-making.
Facilitates staff participation in decision-making in the development, implementation, and evaluation of organizational systems, policies and procedures.
Facilitates staff participation in formal and informal organizational committees, teams and task forces.
Facilitates staff participation in the systematic, interdisciplinary, and on-going evaluation of policies, processes and & desired patient/family outcomes.
Assists and supports staff in research utilization techniques.
Advocates for staff participation in educational opportunities to enhance the delivery of quality health care outcomes
3. Accepts organizational accountability for services provided to patients and families within defined areas of accountability.
Initiates, amends, and maintains established staffing patterns to meet patient care needs.
Identifies and advocates for adequate resources for the delivery of patient care.
Supports commitment to customer service in meeting the needs of patients, families and colleagues.
Analyzes workflow to ascertain the effectiveness and efficiency of the delivery of patient care.
Directs, supervises and evaluates the delivery of patient care for assigned area(s) of responsibility.
Identifies short and long term goals for assigned area(s) of responsibility.
Assumes 24-hour responsibility for assigned area(s) of responsibility.
4. Evaluates the quality and appropriateness of care.
Identifies departmental and organizational quality indicators; monitors and evaluates performance in achievement of outcomes.
Identifies departmental and organizational issues related to patient and clinician safety; takes action to rectify and improve areas of concern.
Evaluates the quality and effectiveness of clinical practice utilizing internal & external data.
Participates in interdisciplinary performance improvement teams.
5. Contributes to an environment of mutual respect, trust, and understanding.
Maintains privacy, confidentiality, and security of patient, staff, and organizational data.
Addresses ethical issues within nursing and the organization utilizing appropriate processes.
Creates a climate of effective communication; provides the opportunity for ongoing communication between self & staff.
6. Participates in recruitment, selection, and retention of personnel.
Collaborates with Human Resources to develop, implement and evaluate recruitment and retention programs.
Monitors and evaluates staff performance.
Provides guidance and counseling in reference to employee work performance.
Interviews & selects staff for assigned area(s) of responsibility.
7. Assumes responsibility for staffing and scheduling personnel. Assignments reflect appropriate utilization of personnel.
Delegates responsibilities appropriately based on licensure, education and experience of staff.
Initiates, amends and maintains established staffing patterns to meet required standards of patient care.
Monitors and explains variances from established staffing parameters.
8.Assures appropriate orientation, education, credentialing and continuing professional development for personnel.
9.Evaluates the performance of personnel.
Utilizes written performance criteria as basis for performance appraisal; gathers fair and objective data for evaluation of performance.
Conducts performance evaluations at designated intervals.
Utilizes progressive performance improvement process to address performance deficiencies.
Provides frequent, informal feedback on staff performance.
10.Participates in planning and monitoring the budget for defined areas of responsibility.
Prepares the budget for professional and technical staff, equipment, and supplies for assigned areas of responsibility.
Monitors and explains budgetary variances..
Networks with peers and supports mutual problem solving.
11.Fosters own professional growth.
Seeks additional knowledge and skills through participation in programs, activities, and self-directed learning.
Engages in annual self-performance, identifying area of strength & areas in need of professional development. Takes action to achieve goals identified during performance appraisal.
Bachelors degree Required.
Master degree preferred.
Five years experience required, preferably at least one year in pediatric outpatient operations.
Previous management experience required.
Active registered nurse licensure for appropriate state (based upon location of practice site) for nurse applicants
Registered Nurse Licensure Required Certification in nursing administration and/or certification in a clinical specialty desired for nursing applicants. Current AHA Healthcare Provider (HCP) Certification required for nurse applicants
Bilingual Preferred: English /Spanish
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.