Valley Children's Healthcare is seeking a Manager of Interpreter Services to lead the department. Based in Madera, CA, and ranked by U.S. News & World Report as one of the best children’s hospitals in the country in five pediatric specialties, Valley Children’s has been open for nearly 70 years, growing from a 42-bed hospital to one of the largest pediatric healthcare networks in the Country. Valley Children’s maintains a family-like atmosphere to more than 3,000 employees and recognizes that employees play an important role in the success of the entire organization. Not to mention, working at Valley Children’s provides you with access to excellent benefits, wellness programs and a multitude of other employee perks.
The Manager Interpreter and Child Life Services is responsible for general oversight of the department operations and is accountable for direction, supervision, and planning of interpreter and child life services throughout the continuum. The Manager is accountable for position control, appropriate staffing, and ensures compliance with legal and regulatory requirements, as well as develops best practice and service benchmarks. The Manager manages contracts with vendors including interpreting agencies, telephonic and video, and translation services. The position serves as a consultant to the organization and community on language access, cultural competency, and child life activities and operations. Under the guidance of the Director, the Manager identifies and develops effective working relationships with clinical providers to ensure patient and family needs are met.
Bachelor's degree in Business, Healthcare Administration or related field required
A minimum two (2) years leadership experience with oversight of a department providing services to consumers presenting with limited English proficiency required
Bilingual in Spanish is preferred
Ability to be self-directed and work effectively within a team environment while demonstrating innovation and initiative
Individual will possess strong interpersonal skills and be able to communicate effectively with a large volunteer based staff, internal staff, and contract personnel
Possess strong organization, project and time management skills, with the ability to realign priorities as situations warrant and effectively manage larger quantities of information
Additional Salary Information: Robust benefits plan and a competitive salary that is based on experience.
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. Our independent, nonprofit network offers highly specialized medical and surgical services to treat conditions ranging from common to the most unusual and complex at our 356-bed children’s hospital as well as through partner hospitals, specialty care centers, satellite practices and primary care services. Our family-centered, pediatric services extend from a leading pediatric cancer and blood diseases center on the West Coast, and our pediatric heart center known for its expertise and pioneering treatments, to our Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. Valley Children’s consistently ranks at the top of our peer group for quality patient outcomes, patient satisfaction and nursing excellence. Recognized as a Magnet® designated facility since 2004 and granted the gold-level Beacon Award for Excellence™ in critical care, Valley Children’s neonatal and pediatric intensive care units ac...hieve some of the lowest mortality rates in the country while treating some of the sickest kids. In affiliation with Stanford University School of Medicine, Valley Children’s Pediatric Residency and fellowship programs provide first-class training for the next generation of pediatricians and pediatric surgical and medical specialists. With more than 550 physicians and 3,400 staff, Valley Children’s partners with other providers and organizations throughout our 12-county service area to support delivering the best care to kids closer to home.