As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Practice Manager (Primary Care), FULL-TIME to join our Primary Care team in Orlando, Florida.
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 17 primary care and six urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
Provides direction and support to multiple primary care departments as assigned. Responsible for the daily operations of assigned practices to ensure a world-class patient experience, a positive team environment, and an efficient and financially successful practice.
1. Effectively manages Human Resources functions for assigned practices through leadership, training, positive reinforcement, and, if necessary, appropriate corrective action.
Supervises staff for assigned practices
Hires, counsels and provides disciplinary action, including termination, for associates as necessary
Arranges for, or provides, appropriate training for all new associates
Maintains adequate coverage for the clinical and non-clinical support of each practice, providing justification for changes in staffing levels as necessary
Ensures all associates have the proper tools, resources and education needed to perform their job properly
2. Manages front desk functions and maintains a working knowledge of registration, appointment scheduling, insurance verification/authorization process, payment collection, charge posting, daily cash reconciliation and bank deposits.
3. Manages process for month-end financial and operational requirements to be sure all work is completed timely, including, but not limited to, work queues, bank deposits, charge posting, cash reconciliation and denial report management.
4. Monitors all clinical functions, seeking input from physicians and clinical management as needed.
5. Conducts or arrange for regular inspections to be sure all documentation requirements are being met for VFC programs, medication storage, supply expiration date management, biomedical waste permit, CLIA certificate, HCCE permit and other programs as required.
6. Provides input into and initial development of annual capital and operating budgets for assigned practices.
Identifies staffing needs and works with Administrator to provide justification for changes
Processes and tracks accounts payable and reimbursement requests working with CHA Director of Finance
Working with Administrator, identifies additional physician or provider needs and works with Administrator and CHA Director of Finance to develop corresponding business plan
Identifies opportunities for improved financial performance through cost avoidance and implements action plans accordingly
Working with Administrator, identifies equipment or service line needs and works with Administrator and CHA Director of Finance to develop corresponding business plan
7. Monitors department productivity measures.
Reviews RVU production with Administrator and physicians on a regular basis and makes recommendations as necessary to meet targets
Provides feedback to physicians related to practice flow and growth on a routine basis
Researches and addresses questions relative to coding and billing
8. Maintains a safe and attractive environment while meeting OSHA, CLIA, VFC, and other requirements. Oversees assigned locations for housekeeping, fire safety, and all equipment (clinical and non-clinical).
9. Manages and mentors office managers and supervisors within assigned departments.
10. Ensures that all tasks are completed in accordance with the Standard Business Practices.
Minimum of one (1) to three (3) years' experience required.
RN license + 5 years relevant experience acceptable in lieu of degree requirement.
Strong personnel management skills. Ability to motivate and influence the workgroups to achieve a consistently high quality of work and an excellent customer service environment. Ability to work closely with all levels of associates.
Strong revenue management and procedural coding knowledge.
Ability to communicate, both orally and in writing, in a clear and concise manner.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is a pediatric health system of hospitals and specialty clinics serving children and families throughout the Delaware Valley and Florida. Our dedicated professionals integrate medical care, research, health education, and prevention to help improve the lives of children every day.