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Under the general direction of the Hospital and Community Development Manager, the Donation Support Specialist (DSS) supports referring hospital staff and potential donor families around the consent conversation. Throughout the UW Organ and Tissue Donation (UW OTD) service area, the DSS primary responsibility is coordinating and preparing, in collaboration with all appropriate members of the care team (both hospital and UW OTD), to create an optimal plan for an effective consent conversation. As necessary, the DSS will act as either the primary Designated Requestor (DR) or in partnership with a hospital DR, to facilitate the consent conversation with a patient’s family, presenting them with the donation opportunity, supporting them emotionally and answering donation process questions. All pre-planning and real-time consent conversations are conducted in a respectful and sensitive manner, reflecting consideration for appropriate timing, sensitivity to cultural and religious backgrounds and interpersonal dynamics to ensure the needs of the family are met while advocating for potential recipients in need of life-saving or life-enhancing transplants. The DSS embraces a practice philosophy that supports maximizing authorization opportunities to provide organs and tissues for transplantation. The DSS partners closely with the UW OTD Organ Procurement Coordinator (OPC), UW OTD Administrator On-Call (AOC) and referring hospital care team to identify and remove barriers related to donation opportunities.
Onsite at a referring hospital, the DSS works collaboratively with bedside nurses, physicians, donation champions, social workers, pastoral care representatives and other key personnel to ensure families are supported throughout the end-of-life process and there is a consistent understanding of a common plan and goal. This position serves in a resource capacity to referring hospital staff, answering questions and giving direction to enable them to carry out their responsibilities in the donation process primarily focusing on consent, communication, and coordination. Clinical questions, decisions, and actions are the responsibility of the UW OTD OPC and hospital clinicians and the DSS will defer as such. Data collection and communication (written and verbal) are required of all onsite deployment activities.
In addition to being an onsite resource for consent conversations at referring hospitals, the DSS are expected to participate in and/or lead: program development related to consent and end-of-life issues and services, training and education, after action reviews (AAR), UW OTD all-staff and team meetings, hospital development activities, quality improvement projects, the Doug Miller Symposium, data analysis and evaluation, and other activities deemed a priority by UW OTD leadership. The incumbent must possess an optimistic outlook, a strong mission focus, a calm demeanor, excellent customer service skills, compassion, leadership, pragmatism, strategic thinking, flexibility, adaptability, and innovation.
The majority of DSS work will be completed on an on-call basis. Shifts are scheduled in either 12 or 24-hour increments; (7a-7a) or (7a-7p). The team of DSS is responsible for coverage 24 hours per day, 7 days per week, 365 days per year. Deployments are variable based on case activity. This position is expected to be present for planning 100% of the consent conversations that occur onsite at referring hospitals, most often in critical care settings. The position requires extensive in-state travel, occasionally overnight, and the incumbent must possess a valid driver’s license. Timing expectations to deploy after being notified of an imminent referral will be thirty minutes.
Work Schedule: Full-Time - The majority of work will be completed on an on-call basis. Shifts are scheduled in either 12 or 24-hour increments; (7a-7a) or (7a-7p). The team is responsible for coverage 24 hours per day, 7 days per week, 365 days per year. Deployments are variable based on case activity.
This position is expected to be present for planning 100% of the consent conversations that occur onsite at referring hospitals, most often in critical care settings. The position requires extensive in-state travel, occasionally overnight, and the incumbent must possess a valid driver’s license. Timing expectations to deploy after being notified of an imminent referral will be thirty minutes
Multiple Openings: This posting represents multiple openings
UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.
We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.